Using Emotional Intelligence in the Needs Analysis Process

Sheri Caldwell and Linda Gravett

Chapter Chapter Three in Using Your Emotional Intelligence to Develop Others, 2009, pp 21-29 from Palgrave Macmillan

Abstract: Abstract When we are preparing training and development plans or organizational development initiatives, we use a connected series of techniques to identify training needs and objectives. We’d like to share these techniques with you in this chapter. This planned, intentional effort to conduct a thorough needs analysis at the organization, job, and individual levels has produced positive results and outcomes for the actual training events or organizational interventions. The objective for a training event, for example, is to prevent workshop participants from sitting through a training event and thinking, “WHY am I here?!” Instead, we want them thinking, “How can I get more of this?”

Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-10131-9_3

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DOI: 10.1007/978-0-230-10131-9_3

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