Don’t Follow the Rules, But Do Embrace Case-Based Reasoning

Roger C. Schank, Dimitris Lyras and Elliot Soloway

Chapter Chapter 1 in The Future of Decision Making, 2010, pp 21-40 from Palgrave Macmillan

Abstract: Abstract Managers are constantly faced with decisions big and small: should they downsize now or wait until the end of the fiscal quarter to make that assessment? Should they endorse a new team-building protocol? Should they acquire a company? Should they respond to a customer complaint by talking to the customer personally, delegating the job to someone else, or ignoring it?

Keywords: Senior Executive; Suez Canal; Knowledge Management System; Baseball Player; Poor Decision (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-11039-7_2

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DOI: 10.1057/9780230110397_2

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