Start with Activity Maps, Proverbs, and Goal Conflicts: Creating Software That Functions the Way the Mind Works

Roger C. Schank, Dimitris Lyras and Elliot Soloway

Chapter Chapter 4 in The Future of Decision Making, 2010, pp 87-105 from Palgrave Macmillan

Abstract: Abstract Software may have some knowledge about the users—their job title, the people in their network, the databases they usually access—but it possesses scant understanding of job responsibilities, the particular issues a company is facing, decisions made in the past regarding similar matters, and so on. While a company’s knowledge management system may contain millions of documents, only a handful of them are useful for a particular person in a particular situation facing a particular decision. In most instances, the knowledge management system will overwhelm the decision maker with data and make the decision more difficult—or at least more confusing—than it already is.

Keywords: Knowledge Management System; Goal Conflict; Engine Noise; Fleet Manager; Pain Point (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-11039-7_5

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DOI: 10.1057/9780230110397_5

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