Envisioning Futures in Work and Career in Large Transnational Call Centres in India

Jennifer Jarman

Chapter 11 in Trade, Labour and Transformation of Community in Asia, 2009, pp 257-280 from Palgrave Macmillan

Abstract: Abstract This chapter explores the ways in which people who participate in India’s booming call centre outsourcing industry view the potentialities and constraints of their careers and the overall development of the sector. It is premised on the understanding that people have a degree of agency in their decision-making processes and that their under-standings of what this industry might bring to India are important in terms of understanding what it eventually will bring to India. It is also premised on the assumption that call centres are situated in different environments in different parts of the world, and that this place-specific social context has influence in shaping the differentiated development of the industry.

Keywords: Indian Worker; Multinational Company; Indian Industry; Domestic Centre; Canadian Sociology (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-27410-5_11

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DOI: 10.1057/9780230274105_11

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