Organizational Matters

Steven Finlay

Chapter 2 in The Management of Consumer Credit, 2010, pp 16-34 from Palgrave Macmillan

Abstract: Abstract Before entering into the detail of the five phase credit model introduced in Chapter 1, it’s worth taking a step back to consider the organizational structures and environmental conditions that influence and constrain the operation of consumer credit businesses. In the first part of this chapter the business functions needed to deliver consumer credit services to the public are discussed within the context of the different organizational structures that can be employed to manage them. The second part of the chapter discusses legal and ethical issues that need to be considered within the credit management process.

Keywords: Credit Card; Customer Service; Customer Relationship Management; Consumer Credit; Business Function (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-27522-5_2

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DOI: 10.1057/9780230275225_2

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