Collections (Early Stage Delinquency)

Steven Finlay

Chapter 7 in The Management of Consumer Credit, 2010, pp 132-146 from Palgrave Macmillan

Abstract: Abstract One of the biggest costs of running a consumer credit business is the loss from debts that are written-off due to customers failing to repay what they owe. For a typical credit card business, write-off accounts for about one third of all costs (Evans and Schmalensee 2005 p. 224).

Keywords: Phone Call; Credit Card; Collection Strategy; Customer Behaviour; Consumer Credit (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-27522-5_7

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DOI: 10.1057/9780230275225_7

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