Managing the Relationship with Patients

Jennifer Landau and Elio Borgonovi

Chapter 2 in Relationship Competence for Healthcare Management, 2008, pp 28-50 from Palgrave Macmillan

Abstract: Abstract “Illness is the night-side of life, a more onerous citizenship. Everyone who is born holds dual citizenship, in the kingdom of the well and in the kingdom of the sick. Although we all prefer to use only the good passport, sooner or later each of us is obliged, at least for a spell, to identify ourselves as citizens of that other place”.13

Keywords: Maternity Ward; Healthcare Management; Dual Citizenship; Malpractice Suit; Biographical Detail (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-28668-9_3

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DOI: 10.1057/9780230286689_3

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