Tools are the empty heart of management or why strategic initiatives fail

Mark Addleson

Chapter Chapter 8 in Beyond Management, 2011, pp 98-112 from Palgrave Macmillan

Abstract: Abstract If you are looking for the heart of knowledge-work, you will find it in all varieties of talk which make organizing and aligning possible: from calm and open discussion to negotiating, gossiping, bickering, bargaining, haggling, conferring, chatting, and arguing. As management is all tools and no talk, however, our work places have no heart.

Keywords: Total Quality Management; Wicked Problem; Strategic Initiative; Process Chart; Inside Work (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-34341-2_8

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DOI: 10.1057/9780230343412_8

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