Engaged in What? So What? A Role-Based Perspective for the Future of Employee Engagement

Theresa M. Welbourne

Chapter 6 in The Future of Employment Relations, 2011, pp 85-100 from Palgrave Macmillan

Abstract: Abstract Employee engagement is a topic that has evolved considerably. As it has increased in popularity, the quest to define what it is has continued. For example, Storey, Ulrich, Welbourne & Wright (2009), in their chapter on employee engagement, discuss the various groups that provide definitions of the topic. They start out talking about the definitions proposed by various corporations (e.g. Caterpillar, Dell), then move to the approaches used by consulting firms (e.g. Corporate Leadership Council, Gallup), and next suggest a few definitions provided by academics (e.g. Kahn, 1990; Shaw, 2005). The conclusion, reached by many other authors working in the area, is that engagement describes a process or a set of outcomes versus a clear and agreed upon construct.

Keywords: Firm Performance; Human Resource Management; Organizational Citizenship Behaviour; Citizenship Behaviour; Work Engagement (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1057/9780230349421_6

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