Introduction

Rhys Andrews, George A. Boyne, Jennifer Law and Richard M. Walker
Additional contact information
Rhys Andrews: Cardiff University
George A. Boyne: Cardiff University
Jennifer Law: University of Glamorgan
Richard M. Walker: City University of Hong Kong

Chapter 1 in Strategic Management and Public Service Performance, 2012, pp 1-16 from Palgrave Macmillan

Abstract: Abstract In recent years it has become increasingly evident that the performance of public organizations is highly variable. Marked differences are present, for example, in the exam passes achieved by schools, death rates across hospitals, levels of crime successfully prevented and detected by police forces, rents collected by public housing authorities and the quality of care provided for elderly people in residential homes. The flood of performance indicators associated with ‘new public management’ reforms has produced much more comprehensive information on the successes and failures of different organizations, and revealed evidence of substantial inequality and ineffectiveness in service standards. These indicators of performance are, of course, open to interpretation and debate. Nevertheless, the evidence is overwhelming that, on specific criteria and measures of performance, some organizations are better than others at delivering effective public services. Taxpayers and service consumers cannot simply assume that they ‘get what they pay for’; instead, service quantity and quality depends partly on where they live and whether local public organizations are performing well or poorly.

Keywords: Public Sector; Strategic Management; Strategy Process; Institutional Environment; Public Organization (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-34943-8_1

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230349438

DOI: 10.1057/9780230349438_1

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().