 Reputational RiskAryanne Oade
Chapter Chapter 2 in Managing Challenging Clients, 2012, pp 19-39 from Palgrave Macmillan Abstract: Abstract Whenever a client decides to work with you they are placing their trust with you. They decide to trust that: You have the knowledge and qualifications you need to handle their project effectively. The claims you have made about your competence and aptitude for the work are true. You have the experience you say you have, and so are well placed to handle that work effectively. You will be someone they can work with, at least sufficiently well that the project comes in on time and to standard.Most clients who work with you for the first time will talk with you, make an assessment about your suitability for the work, maybe take up references just in case, and then engage you to handle specific tasks on their behalf, confident enough that you will carry them out to the required standard. Those clients who have worked with you previously and who know you well probably won’t need to go through the entirety of this process and will simply engage you. But, to some extent, they are still placing their faith in you anew every time they do so. Keywords: Facility Manager; Sales Director; System Enhancement; Reputational Risk; Heighten Anxiety (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-35899-7_2 Ordering information: This item can be ordered from Access Statistics for this chapter More chapters in Palgrave Macmillan Books from Palgrave Macmillan |
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