Uniform Delivery

Jerry Biberman

Chapter 1.17 in Stories to Tell Your Students, 2011, pp 36-37 from Palgrave Macmillan

Abstract: Abstract When I was a graduate student I worked for several months at a formerly family-owned uniform delivery company that had recently been taken over by a national uniform delivery chain. The delivery workers remained the same, but the managers changed under the new ownership. Before the change in ownership, communication processes in the company were very informal. Managers were located in the same large room with the delivery persons, and the delivery persons felt free to approach and talk to supervisors and managers without needing any special permission. The new managers moved their desks to separate offices away from the workers, and initiated and insisted on using formal communication protocol and procedures to communicate with them.

Keywords: Worker sabotage; Culture (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-37043-2_17

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DOI: 10.1057/9780230370432_17

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