Mixed Management Messages

Jane D. Parent

Chapter 1.32 in Stories to Tell Your Students, 2011, pp 67-68 from Palgrave Macmillan

Abstract: Abstract Jill is the head teller at the main branch of the Savings Institute. She has been employed by the bank for three years, starting as a part-time teller and working her way into her current position of head bank teller at the largest branch in the company. This was Jill’s first professional job after staying at home for over ten years to raise three children. Jill takes her job seriously and is grateful for work in a recession economy. She likes the work, but she has a problem with the mixed messages she gets from her management. Recently she asked for a few hours of personal time to see her son’s first high-school varsity football game and her manager refused the time off. On the other hand, when she began her work at the bank she experienced several family deaths and the bank management gave her many extra days off to attend their wakes and funerals.

Keywords: Mixed messages; Bank life; Employee-employer relationships (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-37043-2_32

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DOI: 10.1057/9780230370432_32

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