Consumers’ Perceptions of Shoplifting and Shoplifting Behaviour

Michele Tonglet
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Michele Tonglet: Faculty of Management and Business

Chapter Chapter 8 in Crime at Work, 1998, pp 107-122 from Palgrave Macmillan

Abstract: Abstract A major concern for retailers is how to increase the risk to shoplifters. This chapter reports on findings from a survey of 417 Northampton shoppers. The object of the study was to investigate consumer attitudes towards shoplifting, the factors influencing the motivations of shoplifters, and the effectiveness of shoplifting prevention measures. In all, 7 per cent of consumers admitted to shoplifting in the previous 12 months, and their behaviour was influenced by their positive amoral attitude to shoplifting and their perception that shoplifting is a low-risk, low-cost crime. Recommendations are made as to how this perception can be changed, and how the risks of shoplifting can be increased.

Keywords: Behavioural Control; Plan Behaviour; Crime Prevention; Moral Norm; Security Measure (search for similar items in EconPapers)
Date: 1998
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-37783-7_8

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DOI: 10.1057/9780230377837_8

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