New Models of Social Intelligence

Donatella Padua ()

Chapter 3 in Trust, Social Relations and Engagement, 2012, pp 33-45 from Palgrave Macmillan

Abstract: Executive summary The Internet Age introduces new models of value creation, disrupting the traditional linear rational patterns and leveraging the power of new, democratic, bottom-up forces. ‘Connecting the dots’ and ‘crowdsourcing’ become two new paradigms of the high-speed connected web environment. Social sciences provide different approaches to the understanding of this new realm via different models of thought: from ‘collective’ to ‘connective’, from ‘emotional’ to ‘cultural’ intelligence. This change requires a new mindset to be developed by institutions and organizations. To this extent, three challenges are provided: 1. ‘Organizations have to become more Eastern than Western.’ 2. ‘Organizations have to become more woman and less man.’ 3. ‘Organizations have to become more gift-oriented than sell-oriented.’

Keywords: Emotional Intelligence; Customer Relationship Management; Collective Intelligence; Social Intelligence; Engage Customer (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-39125-3_3

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DOI: 10.1057/9780230391253_3

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