Applying Knowledge to Improve the Moments of Truth

Beatriz Muñoz-Seca and Josep Riverola
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Beatriz Muñoz-Seca: University of Navarra
Josep Riverola: University of Navarra

Chapter 9 in Problem-Driven Management, 2004, pp 199-225 from Palgrave Macmillan

Abstract: Abstract Before moving on to address the problem of permanent improvement in all its complexity, we will use this chapter to present a simplified version. This should be seen as an intermediate step, more complicated than the project analysis of Chapter 3 but still easy to handle as a complete entity. In this instance, the MOTs are seen as problem generators, problems that must be solved by making maximum use of the knowledge available in the firm.

Keywords: Information System; Improvement Action; Business Unit; Critical Process; Knowledge Item (search for similar items in EconPapers)
Date: 2004
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DOI: 10.1057/9780230504509_9

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