Shaping up for Success

Fiona Westwood

Chapter 8 in Accelerated Best Practice, 2004, pp 167-191 from Palgrave Macmillan

Abstract: Abstract Throughout this book, I have emphasised the importance of being able to change. By working our way through the Model for Success, we convince people of the benefits of change and as a result, develop a willingness to change. In Chapter 2, we looked at the importance of matching our operational structure and shape to support the direction we are taking. I deliberately used both words ‘shape’ and ‘structure’ to emphasise that organisational structure by itself is not enough.

Keywords: Knowledge Management; Emotional Intelligence; Senior Manager; Client Service; Knowledge Management System (search for similar items in EconPapers)
Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-50609-1_8

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DOI: 10.1057/9780230506091_8

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