The Virtual Value Chain

Fiona Czerniawska and Gavin Potter

Chapter 6 in Business in a Virtual World, 1998, pp 67-71 from Palgrave Macmillan

Abstract: Abstract There cannot be a business in the developed world that is not familiar with the idea of a value chain. Whether you are a massive retailer concerned, like Wal-Mart, to distribute goods to your outlets as efficiently as possible, or a specialist supplier negotiating delivery through a third party to a small number of customer, you are managing your value chain. And your attention has almost certainly paid off: distribution costs in your business have probably fallen, delivery times have almost certainly shrunk, just as the value that you add to your customers has risen. But is this where you should focus all your attention? Is this the only way in which your organisation can add value?

Keywords: Virtual World; Physical World; Harvard Business Review; Specialist Supplier; Electronic Banking (search for similar items in EconPapers)
Date: 1998
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-50933-7_6

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DOI: 10.1057/9780230509337_6

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