Execution and Client Service

Steven I. Davis

Chapter 8 in Excellence in Banking — Revisited!, 2004, pp 85-96 from Palgrave Macmillan

Abstract: Abstract This is the first chapter in our books on excellence to devote a chapter specifically to execution, which we define in the banking context as blending some of the elements analysed in the previous chapters — in particular leadership, culture and sustained growth — to produce superior client service at a satisfactory profit.

Keywords: Customer Service; Investment Banking; Retail Bank; Branch Manager; Superior Service (search for similar items in EconPapers)
Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-50940-5_8

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DOI: 10.1057/9780230509405_8

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