Quality and TQM

Carlos Noronha

Chapter 2 in The Theory of Culture-specific Total Quality Management, 2002, pp 13-39 from Palgrave Macmillan

Abstract: Abstract In this chapter, three major areas of interest are covered. Firstly, the concept of quality and the definition of TQM are discussed leading to a suggested framework for TQM. Secondly, ISO 9000 certification as a TQM implementation issue is presented. Finally, the impact of TQM on firm performance is reviewed. The chapter aims to serve as a comprehensive literature review of quality and TQM for the reader.

Keywords: Quality Management; Customer Satisfaction; Total Quality Management; Statistical Process Control; Quality Management System (search for similar items in EconPapers)
Date: 2002
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-51235-1_2

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DOI: 10.1057/9780230512351_2

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