The guiding principles

Colin Shaw

Chapter 3 in Revolutionize Your Customer Experience, 2005, pp 48-69 from Palgrave Macmillan

Abstract: Abstract A great Customer Experience that is a lot different to the hospitals I am familiar with. This story encapsulates a number of aspects of the Customer Experience. It is well thought through, deliberate, and the Medical Center has planned how it will use the senses to stimulate emotions.

Keywords: Stock Market; Natural Organization; Customer Experience; Engage Customer; Sweeping Statement (search for similar items in EconPapers)
Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-51345-7_3

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DOI: 10.1057/9780230513457_3

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