How May I Help You? Editing as Service

Ann Marie Ryan

Chapter 3 in Opening the Black Box of Editorship, 2008, pp 27-38 from Palgrave Macmillan

Abstract: Abstract A reductionist view of the role of an editor would be that it is but a series of service transactions—receive a manuscript, assign reviewers, read the manuscript, read the reviews, write a decision letter, pick up the next one and repeat the process. Lest the reader be horrified that as an editor I have viewed my decision letters as no more than hamburgers at a fast food drive-through (and you are probably grumbling about applying the word “fast” to editorial decisions), let me elaborate on why applying a service lens to the editor’s role is appropriate and useful.

Keywords: Customer Service; Organizational Citizenship Behavior; Citizenship Behavior; Peer Review Process; Service Recovery (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-58259-0_3

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DOI: 10.1057/9780230582590_3

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