Service Offshoring: the Literature

Guido Nassimbeni and Marco Sartor
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Guido Nassimbeni: University of Udine
Marco Sartor: University of Udine

Chapter 1 in Sourcing in India, 2008, pp 1-21 from Palgrave Macmillan

Abstract: Abstract In this chapter we will propose a synthesis of literature on service off-shoring.

Keywords: Human Resource Management; Call Centre; Cultural Distance; Physical Market; Application Service Provider (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-59416-6_1

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DOI: 10.1057/9780230594166_1

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