What is Going On in Consulting Interactions?: Exploring Meta-themes of Power, Emotion and Values

Sheila Marsh

Chapter 8 in The Feminine in Management Consulting, 2009, pp 227-245 from Palgrave Macmillan

Abstract: Abstract Here I explore what is going on in consulting interactions, through a focus on meta-themes derived from the analysis of my material in Chapters 6 and 7. These meta-themes seem powerfully inter-connected: power, emotion, and values in the commercial process. They surface throughout and were immediately noticed by others reading the material. They are not only striking and consistent, but are themes not convincingly dealt with in the contemporary consulting literature. There power is mostly assigned to either consultant or client; emotion is barely discussed; classical norms of economic rationality are simply assumed in the commercial process; and the pejorative discourse imputes negative intent to consultants, far from any sense of ‘worthwhile’ values.

Keywords: Commercial Process; Service Encounter; Emotional Labour; Male Colleague; Moral Economy (search for similar items in EconPapers)
Date: 2009
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-59488-3_9

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230594883

DOI: 10.1057/9780230594883_9

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().