Confirmation: The Measurement of Change

James Carlopio

Chapter Chapter 8 in Changing Gears, 2003, pp 140-158 from Palgrave Macmillan

Abstract: Abstract Once the technology has been rolled out, it frequently goes through a process of testing and evaluation during which decision-makers and users attempt to confirm, modify or reject the choice. Various measurement issues must be considered taking a balanced approach including both hard (e.g., financial, uptime) and soft (individual satisfaction, group morale and functioning) measures across individual (customer and employee), group, organisational and societal levels of analysis. Eventually, the successful new technology or innovation gets incorporated, both technically and socially, into ‘the way we do things around here’. It becomes the norm and part of the routine.

Keywords: Behavioural Control; Organisational Change; Staff Turnover; Replacement Cost; Balance Scorecard (search for similar items in EconPapers)
Date: 2003
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-59601-6_8

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DOI: 10.1057/9780230596016_8

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