Managing by Values: Its Foundation and Evolution

Simon L. Dolan, Salvador Garcia and Bonnie Richley

Chapter 1 in Managing by Values, 2006, pp 3-26 from Palgrave Macmillan

Abstract: Abstract The world is seeing a marked shift in management focus. Managers are being held to higher standards of performance as a result of society’s increased demands concerning professional responsibility, quality and customer service. Managers must be able to lead and to facilitate necessary change in order to respond to these expectations. The world has also become a more uncertain and complex place. Managers must also possess the abilities needed to confront continuous and increasing levels of complexity both internal and external to the organization.

Keywords: Business Ethic; Customer Satisfaction; Critical Success Factor; Strategic Planning Process; Strategic Business Unit (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-59775-4_1

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DOI: 10.1057/9780230597754_1

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