Service Supply Chains

Enver Yücesan
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Enver Yücesan: INSEAD

Chapter 7 in Competitive Supply Chains, 2007, pp 105-117 from Palgrave Macmillan

Abstract: Abstract The Economist defines services as “anything sold in the trade that cannot be dropped on your foot.” According to Levitt,1 products can be seen as the physical embodiment of the services they deliver. In fact, as shown in Figure 7.1, a growing proportion of the active population in developed economies would describe their jobs as a service operation. Yet with a few exceptions, this book has largely focused on supply chains producing and delivering physical goods to final customers. The question that must be addressed is what portion of the concepts and ideas developed thus far also apply to service settings.

Keywords: Supply Chain; Revenue Management; Supply Chain Design; Average Service Time; Front Office (search for similar items in EconPapers)
Date: 2007
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DOI: 10.1057/9780230598362_7

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