Transformation and Change in Financial Services

Glenn Morgan and Andrew Sturdy

Chapter 8 in Beyond Organizational Change, 2000, pp 221-251 from Palgrave Macmillan

Abstract: Abstract As we have seen, during the 1980s and 1990s financial services organizations were being transformed from within and without. Inside these organizations, managers and employees came to learn a new way of conceiving of themselves, their roles and functions. As the language and practice of management shifted away from predominantly bureaucratic and traditional models towards strategy, marketing and the discourse of the sovereign consumer, patterns of work, organization and career were restructured. In this chapter, we show how these discourses produced a range of contradictory effects within the field of financial services as a whole.

Keywords: Financial Service; Sales Force; Wholesale Market; Investment Product; Building Society (search for similar items in EconPapers)
Date: 2000
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-80005-2_8

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230800052

DOI: 10.1057/9780230800052_8

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().