Shareholder Value-Orientated Quality Management in Banks

Mandy Krafczyk
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Mandy Krafczyk: Catholic University of Eichstätt in Ingolstadt

Chapter 4 in Shareholder Value Management in Banks, 2000, pp 55-81 from Palgrave Macmillan

Abstract: Abstract The general change from stakeholder to shareholder management in Germany at the beginning of the 1990s1 also increasingly concerns the banking industry. Reasons for this are the globalization and harmonization of financial markets and the associated stronger competition around investors, who are increasingly professional and are themselves subjected as institutional investors to permanent performance pressure. In addition, in particular in Germany, managers orientate themselves at traditional sizes of accounting, like net earnings for the year, earnings per share, and from accounting sizes derive ratios, like return on equity, return on investment, which seem to be unsuitable for performance rating and capital allocation due to their potential for manipulation.2 Value-orientated management is therefore considered as a widely accepted norm today.3

Keywords: Quality Effort; Equity Capital; Total Quality Management; Quality Management System; Free Cash Flow (search for similar items in EconPapers)
Date: 2000
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-333-98174-0_4

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DOI: 10.1057/9780333981740_4

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