The Neglected Role of Middle Management in Outsourcing and Offshoring

Leslie Willcocks and Catherine Griffiths

Chapter 7 in The New IT Outsourcing Landscape, 2012, pp 251-278 from Palgrave Macmillan

Abstract: Abstract What are the roles of Middle Managers (MMs) in outsourcing, and how key are they to success? For many years the justification for introducing technology within companies has been to replace layers of MMs, to allow visibility and increase efficiency. The result? MMs have often become the main target for cost-cutting across companies, and, indeed, for outsourcing certain processes. In the 1980s and 1990s, high profile management advisers such as Tom Peters and Michael Hammer considered the removal of MMs as a major corporate objective (Hammer and Champy, 1993; Peters and Waterman, 2004).

Keywords: Change Agent; Middle Manager; Virtual Team; BRIC Country; Business User (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-01229-6_8

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DOI: 10.1057/9781137012296_8

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