Real merit pay

Adrian Furnham

A chapter in The Engaging Manager, 2012, pp 141-143 from Palgrave Macmillan

Abstract: Abstract Those in the service industries have come up with some interesting ideas about how to reward and motivate their staff, and it certainly has little to do with annual appraisals, profit sharing or even “Buggin’s turn”. And certainly not bankers’ bonuses.

Keywords: Service Recovery; Interesting Idea; American Airline; Corporate Elite; Council Staff (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-27387-1_41

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DOI: 10.1057/9781137273871_41

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