Why change programs don’t work

Adrian Furnham

A chapter in The Engaging Manager, 2012, pp 202-204 from Palgrave Macmillan

Abstract: Abstract The concept of corporate culture seems a little old hat now. Clever consultants know that ideas need to be refreshed and reheated to sell. So “charm” became “social skills” became “emotional intelligence” became “engagement competency”. Staff departments became Personnel became HR, then the People Department and now the Talent Institute. “Abilities” became “capabilities”, then “competencies”, then “agilities”.

Keywords: Social Skill; Human Resource Management; Emotional Intelligence; Change Agent; Corporate Culture (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-27387-1_62

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DOI: 10.1057/9781137273871_62

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