Managing Recalls: Everybody’s Business

Hari Bapuji

Chapter Chapter 11 in Not Just China, 2011, pp 131-145 from Palgrave Macmillan

Abstract: Abstract Since products are typically recalled because they present harm to consumers, the recent increase in product recalls should be a matter of concern for everyone, especially because the injuries and deaths defective products cause are bound to result in untold societal costs. In addition to physical injury, product defects lead to property damage, which can cause severe financial and psychological distress to consumers. Also, administering recalls and managing recall consequences can be very costly to companies, both financially and in terms of reputation. Certainly, company managers play a major role in the crusade to decrease recalls and increase consumer product safety, but there are other stakeholders as well who should be expected to take part in increasing consumer product safety.

Keywords: Product Safety; Design Flaw; Ground Beef; Global Supply Chain; Institutional Difference (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-27648-3_11

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DOI: 10.1007/978-1-137-27648-3_11

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