Engage

Jason Morwick, Robyn Bews, Emily Klein and Tim Lorman

Chapter Chapter 5 in Workshift, 2013, pp 95-114 from Palgrave Macmillan

Abstract: Abstract American self-improvement expert, Dale Carnegie, knew how to deal with people. Over 75 years after he penned How to Win Friends and Influence People, it still remains both popular and relevant. As the quote opening this chapter suggests, Carnegie knew that we are all complex, emotionally driven individuals who learn to work together through relationships based on intangible qualities such as trust, respect, and understanding. This may sound a bit fuzzy but it’s how organizations work. Conducting a technical assessment of an organization’s IT infrastructure to determine its readiness to support a fleet of mobile workers will always be clearer than trying to unravel the network of relationships within an organization to determine drivers of behavior. In many regards, understanding and changing the technical layer to enable Workshift is far easier than changing the mindsets and behavior of the people impacted.

Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-33747-4_6

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DOI: 10.1057/9781137337474_6

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