The Service Trajectory

Leslie Willcocks, Will Venters and Edgar A. Whitley
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Leslie Willcocks: London School of Economics and Political Science
Will Venters: London School of Economics and Political Science
Edgar A. Whitley: London School of Economics and Political Science

Chapter Chapter 3 in Moving to the Cloud Corporation, 2014, pp 44-66 from Palgrave Macmillan

Abstract: Abstract Cloud computing is the consequence of the evolution of two distinct strands: technological innovation — based around virtualization and shared computing provision — and a distinctive service-based perspective on computing. Following from this dual-strand perspective on cloud computing, we argue in this chapter that the drivers of the near-term development of cloud computing will have their origins in both strands. We have already seen in the previous chapter, with the Desires Framework, how important it is to see and focus on the business service dimension inherent in cloud developments. In this chapter we develop the notion of the service trajectory with cloud. On a larger canvas, based on our interviews and analyses of the IT industry, we identify three big impacts that relate to the service trajectory in cloud computing. These are: a radical shift toward service performance, a move from products to business services and a radical reconfiguration of the supply industry. In practice, as will emerge, these three shifts present major challenges to the IT supply industry and also to its user organizations.

Keywords: Cloud Computing; Business Process; Cloud Service; Service Level Agreement; Business Service (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-34747-3_3

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DOI: 10.1057/9781137347473_3

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