Selling and Serving

Grant Michelson and Shaun Ryan
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Grant Michelson: Edith Cowan University
Shaun Ryan: Deakin University

Chapter 3 in Just Work, 2014, pp 58-82 from Palgrave Macmillan

Abstract: Abstract The five narratives presented in this chapter represent occupations associated with retail, hospitality, image creation and management. It is within these occupations that we found our youngest workers in general. What these jobs have in common are immediacy, unpredictability, skills and expertise around sales, customer interaction and service, the presentation of self, and the management of emotion and aesthetics. As highlighted by the narratives, serving and selling work can often be the most meaningful and rewarding, but at times also the most frustrating.

Keywords: Image Consultant; Speech Pathology; Walk Away; Casual Employee; Mystery Shopper (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-35016-9_4

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DOI: 10.1057/9781137350169_4

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