Retail Detail: The Work and The Workers

Kendra Coulter

Chapter Chapter 2 in Revolutionizing Retail, 2014, pp 19-53 from Palgrave Macmillan

Abstract: Abstract Retail stores crowd modern landscapes, filled with people shopping for necessities, indulgences, gifts, and items that will bring sustenance, pleasure, healing, escapism, knowledge, and mobility. Retail is a normalized and ubiquitous part of life, but, at the same, the realities of working in the sector are not well understood by outsiders. What is the retail sector? Who are retail workers? What does retail work involve? This chapter answers all of these questions and more by illuminating and explaining the work and the workers.

Keywords: Minimum Wage; Service Work; Retail Store; Department Store; Emotional Labor (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-36116-5_2

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DOI: 10.1057/9781137361165_2

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