Competitive Excellence

George L. Roth and Anthony J. DiBella

Chapter Chapter 12 in Systemic Change Management, 2015, pp 207-221 from Palgrave Macmillan

Abstract: Abstract When you visit any company, formally or informally, whether as an individual or part of a group, or as a customer, supplier, or in some other role, you are bound to discern certain characteristics of the facilities, how employees present themselves, and the way the organization operates. Some people go beyond noticing what’s obvious and recognize a system in place. As seen in the enterprise cases we have described, our set of high performers all did “benchmarking,” or visiting other companies to compare themselves with others, assess their processes, and learn from their improvements, changes, and operations. One of our favorite insights about learning from high performers comes from Steven Spear and Kent Bowen in their article “Decoding the DNA of the Toyota Production System.” These authors ask, why, with Toyota being “extraordinarily open about its practices,” have manufacturers been unable to replicate its performance? Their answer is that “observers confuse the tools and practices they see on their plant visits with the system itself.”1

Keywords: Shop Floor; High Performer; Customer Engagement; Natural Leader; Toyota Production System (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-41202-7_12

Ordering information: This item can be ordered from
http://www.palgrave.com/9781137412027

DOI: 10.1057/9781137412027_12

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().