Heuristics for Managing Messes

Ian I. Mitroff, Can M. Alpaslan and Ellen S. O’Connor
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Ian I. Mitroff: University of Southern California
Can M. Alpaslan: California State University

Chapter 6 in Everybody’s Business: Reclaiming True Management Skills in Business Higher Education, 2014, pp 80-100 from Palgrave Macmillan

Abstract: Abstract There are no ironclad rules or procedures for guaranteeing the complete and perfect management, resolution, and/or treatment of messes. If there were, we would not be dealing with messes. In this chapter, we present a list of “systems heuristics” which are tools and “rules for experimentation” that enable the discovery of problems and more importantly the questioning of our deep-seated assumptions about ourselves and the nature of messes with which we deal. We proceed in two steps. First, we list the heuristics as briefly as we can. Second, we illustrate them based on one of the most important messes of our time, to which business schools have contributed significantly: the Great Financial Mess/Crisis.

Keywords: Business School; Idealize Design; Financial Mess; Perfect Management; Occupy Wall Street (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-41205-8_6

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DOI: 10.1057/9781137412058_6

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