Governance of Outsourcing Relationships

Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks
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Ilan Oshri: Loughborough University
Julia Kotlarsky: Aston University
Leslie P. Willcocks: London School of Economics

Chapter Chapter 9 in The Handbook of Global Outsourcing and Offshoring, 2015, pp 239-252 from Palgrave Macmillan

Abstract: Abstract Although the outsourcing industry has demonstrated impressive growth during the past few years, some outsourcing relationships have yielded poor results, and some have even been terminated early. Both the professional press and academic publications have identified poor governance as a primary factor leading to these results. In this chapter, we therefore focus on understanding governance issues related to outsourcing and the practices that could support formal structures. In particular, we review the following issues: The governing structures for outsourcing ventures The roles involved in governing outsourcing relationships The most effective governance practices for outsourcing relationships.

Keywords: Governing Structure; Balance Scorecard; Delivery Manager; Lower Development Cost; Outsource Process (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-43744-0_10

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DOI: 10.1007/978-1-137-43744-0_10

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