Overview of the Global Sourcing Marketplace

Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks
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Ilan Oshri: Loughborough University
Julia Kotlarsky: Aston University
Leslie P. Willcocks: London School of Economics

Chapter Chapter 1 in The Handbook of Global Outsourcing and Offshoring, 2015, pp 7-30 from Palgrave Macmillan

Abstract: Abstract With the advent of globalisation and heightened levels of competition, many organisations are having considerable difficulties in developing and maintaining the range of expertise and skills they need to compete effectively. The emergence of American, European, Japanese and other Asian multinationals has created a competitive environment requiring the globalisation, or at least semiglobalisation, of corporate strategy. Moreover, with developments in information and communication technologies (ICT), firms do not have to be large multinationals to compete globally. These developments have led many companies to turn to various sourcing strategies such as outsourcing, offshoring, offshore outsourcing, nearshoring and onshoring. Therefore, this chapter focuses on: The key terminologies used in the sourcing literature The background of global sourcing The key drivers, bene?ts and risks of global sourcing Market trends and future developments in global sourcing.

Keywords: Customer Relationship Management; Shared Service; Electronic Data System; Customer Relationship Management System; Captive Centre (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-43744-0_2

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DOI: 10.1007/978-1-137-43744-0_2

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