Teambuilding is Necessary

Dean Tjosvold and Mary Tjosvold
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Dean Tjosvold: Lingnan University
Mary Tjosvold: Mary T. Inc

Chapter Chapter 1 in Building the Team Organization, 2015, pp 3-16 from Palgrave Macmillan

Abstract: Abstract Vineet Nayar (2010) was convinced that HCL Technologies, an information technology (IT) services provider based in Delhi, had to change if it was to meet the demands of customers for long-term partners, not just to hire discrete IT services. HCL did change. From 2005 to 2009, and despite the financial crisis of 2008, it nearly tripled its annual revenue, doubled its market capitalization, and was acclaimed as a best employer in India. Perhaps most significantly, it had developed an Employees First, Customers Second (EFCS) culture.

Keywords: Customer Complaint; Team Organization; Customer Problem; Manage Change Organization; Mirror Mirror (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-47993-8_1

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DOI: 10.1057/9781137479938_1

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