Developing Uncertainty and Trust Constructs

Neil Oschlag-Michael and Surja Datta
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Neil Oschlag-Michael: Ase
Surja Datta: Oxford Brookes University

Chapter 4 in Understanding and Managing IT Outsourcing: A Partnership Approach, 2015, pp 53-69 from Palgrave Macmillan

Abstract: Abstract The purpose of this chapter is to develop a construct for uncertainty and trust. A three-step process is used to develop this construct. Initial constructs for uncertainty and trust are developed during the first two steps. These constructs are merged and reconciled in the third step to develop the final construct in which the relationship between trust and uncertainty is analyzed and reconciled.

Keywords: Service Provider; Uncertainty Avoidance; Market Uncertainty; Trust Attribute; Uncertain Situation (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-49732-1_5

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DOI: 10.1057/9781137497321_5

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