Become Attuned to the Shades of Yes
Bob Johnson and
Rob Oberwise
Chapter Chapter 5 in Developing Global Leaders, 2012, pp 119-139 from Palgrave Macmillan
Abstract:
Abstract In the West, we like to think that a deal is a deal, that a contract sets things in stone, and that people can be counted on to follow through on what they say they’ll do. While none of this is always true, most business executives operate as if these precepts are valid in the majority of situations they face. When our direct report tells us he’ll have the white paper on our desk by Friday, we fully expect to see it by the end of the week. When a customer promises to give us a new piece of business, we trust that his word is his bond.
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-51213-0_6
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DOI: 10.1007/978-1-137-51213-0_6
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