The Customer’s Success Is Your Success

Diane K. Adams

Chapter Chapter 7 in It Takes More than Casual Fridays and Free Coffee, 2015, pp 107-119 from Palgrave Macmillan

Abstract: Abstract Your customer’s experience translates into your success or failure. When your customers succeed, so do you financially. That’s the reality behind those oft-tired words at many companies, “The customer comes first.”

Keywords: Customer Service; Customer Experience; Customer Care; Voice Mail; Customer Satisfaction Survey (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-52696-0_8

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DOI: 10.1057/9781137526960_8

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