Amsterdam Public Transport: A Tough Nut to Crack

Joost Kampen
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Joost Kampen: Vrije Universiteit

Chapter 2 in Emotional Abuse and Neglect in the Workplace, 2015, pp 11-44 from Palgrave Macmillan

Abstract: Abstract The case studies I describe in this chapter are based on a series of organizational development (OD) projects at GVB,1 Amsterdam’s public transport company, where I worked as an external OD consultant for over a decade. Resistance to organizational change at the company was rife during my time there. This is exemplified by two case studies in particular. The first of these concerns an organizational change aimed at improving the efficiency and efficacy of traffic control’s management. The focus was mainly on redesigning work processes within traffic control. I will describe the change strategy I used based on the characteristics of planned–change strategies (Chin and Benne, 1970).

Keywords: Senior Management; Leadership Style; Emotional Abuse; Change Strategy; Organizational Life (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-53433-0_2

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DOI: 10.1057/9781137534330_2

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