Cooperation and Facilitation

M. R. Griffiths and J. R. Lucas
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M. R. Griffiths: British Institute of Florence
J. R. Lucas: Merton College

Chapter 3 in Value Economics, 2016, pp 37-55 from Palgrave Macmillan

Abstract: Abstract This chapter looks at cooperation and facilitation as rational principles of economic activity and business organization, considering the need to reconcile the different self-interests of all the parties concerned in a business transaction. It discusses the Theory of Games to demonstrate that all parties are better off if they take account of the self-interests of the “other”, which we call the “alteritas” principle of economics, and which is an essential component of any theory of economic justice. Finally, facilitation is seen as part of the cooperation between business and its customers, where the International Customer Service Institute (ICSI) and the Society for Customer Service Professionals in Europe (SOCAPE) provide advice and service on systems for customer service management.

Keywords: Customer Satisfaction; Industrial Relation; Individual Firm; Business Transaction; Economic Justice (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-54187-1_3

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DOI: 10.1057/978-1-137-54187-1_3

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