The Determinants of Mobile Payment Adoption: An Intercultural Study

Uwe Hack ()
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Uwe Hack: Furtwangen University

Chapter 24 in The Book of Payments, 2016, pp 283-295 from Palgrave Macmillan

Abstract: Abstract This chapter presents a cross-cultural study of factors driving the adoption of mobile payment systems. Mobile payment systems use the mobile phone or other mobile devices to make payments not only for transactions performed on the Internet but also in local stores. We find that the technical skills and requirements for mobile payments are widely available and the intention to adopt mobile payment services is high if the providers include features that are perceived to be useful for customers. The most trusted partners for mobile services are the traditional banks and credit card organizations. Cultural background also explains differences in people’s intention to use mobile payments. Our Chinese respondents value the benefits of mobile payment systems higher than the European subsample but do not differ from those in their assessment of risk and trust.

Keywords: Mobile Device; Technology Adoption; Technology Acceptance Model; Banking Service; Mobile Payment (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-60231-2_24

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DOI: 10.1057/978-1-137-60231-2_24

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