The Ethics of Customer Relationships

James J. Lynch
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James J. Lynch: Lions Green

Chapter 4 in Ethical Banking, 1991, pp 45-65 from Palgrave Macmillan

Abstract: Abstract Not all bank customers are honest; a number are unethical. Dishonesty ranges from robbery to lying about income on a loan application. The consequences of dishonesty in banking can be catastrophic leading to losses of millions of pounds, broken careers and damaged reputations. It is therefore understandable that bankers are brought up to be wary and disinclined to give the benefit of the doubt. Yet the essence of banking is risk-taking, so since time immemorial banks have confronted dilemmas of trust and risk assessment.

Keywords: Unethical Behaviour; Customer Relationship; Ethical Obligation; Excessive Rate; Bank Customer (search for similar items in EconPapers)
Date: 1991
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-349-21710-6_4

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DOI: 10.1007/978-1-349-21710-6_4

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