Financial Services in Transition: an Examination of Market and Regulatory Forces in Denmark and the UK

Jon Sundbo

Chapter 6 in Financial Institutions and Social Transformations, 1997, pp 117-134 from Palgrave Macmillan

Abstract: Abstract This chapter examines strategic developments within financial services companies and the resulting changes in the relationship between these firms and their customers. The types of companies focused upon in the chapter are general insurance companies, life insurance companies, retail banks and associated institutions (for example, credit card companies). This is the market for personal or retail financial services.

Keywords: Financial Institution; Financial Service; Social Transformation; Financial Firm; Building Society (search for similar items in EconPapers)
Date: 1997
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-349-25953-3_6

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DOI: 10.1007/978-1-349-25953-3_6

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